Client Solutions

Nurse Triage (NT24)

Nurse Triage (NT24) provides a direct connection to expert nurses 24/7 to help manage on-the-job injuries when they occur. Coventry’s NT24 program is designed to provide an assessment of the illness or injury, direct the caller to the most appropriate level of care, and educate the caller. Armed with clinical knowledge and evidence-based triage guidelines, our nurses can help injured employees make informed decisions about the most appropriate level of care and care setting. Nurse triage at the time of injury can also building trust and sets things in a positive direction, often preventing the incident from becoming an actual claim.


Employers who utilize nurse triage for workers’ comp have seen significant decreases in the number of medical and indemnity claims and in workers’ comp-related medical costs. Even more important, by providing access to a nurse at a critical point in the process, these employers have demonstrated that they want their injured employees to receive timely and appropriate care. In essence, they are giving their employees a clear roadmap to help point them toward a desirable outcome for all involved.

Success of the program is evidenced by our high rate of client satisfaction. According to one large retail employer, "Nurse Triage is working very well; we are consistently pleased with this program. We have significantly less claims this year over last year at the same time and we believe a lot of this is because of the Nurse Triage program. They do a wonderful job in consulting with our injured workers and identifying the next steps. Our entire organization believes in this program and feels it has made a big difference."

Telephonic Triage Article
Click here to read an article recently published that highlight one of Coventry's NT24 nurses.

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related services

Return-to-Work Services

Case managers help to return injured workers to work in a safe and timely manner.

Telephonic Case Management

Ensures appropriate treatment and return–to-work plans are established.

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