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Client Survey

Thank you for taking the time to complete this survey. By design, it will give us an opportunity to identify your priorities and help us to maintain the industry's strongest and most comprehensive workers' compensation network.

1. How long have you been working with Coventry?

Less than one year One to two years 
Two to five years Five years plus

2. Please rank the following

   Very Satisfied Satisfied Neutral Dissatisfied  Very
Dissatisfied 
Network Geographic Coverage  
Network Discounts:        
Provider
Hospital
Network Percentage of Savings:          
Provider
Hospital
Customer Service
Nomination & Recruiting Time Frames
Credentialing:        
Protocols
Turnaround Time
Reporting
Provider Bill Review        
Turnaround Time
Accuracy
Accuracy and Consistency of Provider Demographic Information
Electronic Data Interface
Coventry Web Page

3. What do you like about working with Coventry?

4. If there was one thing you could change about Coventry and its products/service, what would it be?

5. What other suggestions do you have for improving Coventry?


Company name (required field)
Name (required field)
Title (required field)
States in which you use Coventry
E-mail
Phone
   

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