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2. What percentage of your practice is worker's compensation patients?
3. Have you had occasion to telephone Coventry's Provider Relations department regarding any issues as a result of your participation in our network?
Yes No
4. If you answered yes to the above question, did you feel you were treated courteously and professionally? Yes No
5. If no, what do you believe Coventry can do to improve in this area?
6. Were your questions answered while you were on the telephone with our Provider Relations Representative or were you assured your request would be researched? Yes No
7. Did you receive a response to your inquiry within: 48 hours 72 hours 30 days or less 30 to 60 days Greater than 60 days
8. Please rate your overall communication experience with Coventry's Provider Relations Department? Excellent Good Fair Poor
9. Coventry mails a Provider Update to our providers as one of our communication tools. Have you found the Coventry Provider Update helpful? Yes No
Please provide us with your comments on how we can improve on the information we provide to you in our Provider Update.
10. In general are provider newsletters of value to you as a provider? Yes No
11. Do you have any overall suggestions for improving Coventry's communications with with our providers?
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